IT KPI Dashboard | Essential Metrics for IT Department
This IT KPI Dashboard will demonstrate how well your IT team is performing through measurable and precise KPI metrics. Here most used 16 KPIs under five main groups:
➤ PERFORMANCE MANAGEMENT
(Number of New Tickets, Open vs. Total Tickets (Total dept.), Open vs. Total Tickets (per employee), Average Task Completion Time, Support Employee per End User)
➤ PROCESS MANAGEMENT
(% of Projects Delivered on Time, Quality Assurance per Project, IT Service Chargeback or Showback)
➤ FINANCIAL MANAGEMENT
(Budget Discipline, % of Projects Delivered on Budget, ROI Percentage of IT Investments, IT Costs vs. IT Revenue)
➤ SERVER MANAGEMENT
(Server Downtime & Uptime, Mean Time to Repair)
➤ IT HAPPINESS
(Net Promoter Score per Project, Customer Effort Score per Project)
IT KPI Dashboard Excel Template Features Summary:
# Monthly and Cumulative Analysis of KPI for IT Department
# Comparison with Past Year and Target values
# Summary dashboard supported with interactive charts
# Easy to use and nice design for presentations
# Clear on-sheet instructions
# Compatible with Excel 2007 and later versions
# Works both on Windows and Mac
# No installation needed. Ready to use
# Full Print ready
# Does not include any VBA macros