My whirlpool duet is leaking from the dispenser housing
JustAnswer Customer from San Antonio, TX: Hi my whirlpool duet is leaking from the dispenser housing through the soap dispenser drawer
Pearl Wilson: Assistant: What's the brand and model of your soap dispenser?
Pearl Wilson: Assistant: How old is it?
JustAnswer Customer from San Antonio, TX: During the rise cycle
Pearl Wilson: Assistant: How long has this been going on with your soap dispenser?
Pearl Wilson: Assistant: What have you tried so far?
JustAnswer Customer from San Antonio, TX: Whirlpool duet, model #WFW9150WW00
Pearl Wilson: Assistant: Anything else we should know to help you best?
JustAnswer Customer from San Antonio, TX: For the last month.
JustAnswer Customer from San Antonio, TX: Im not positive how old it is.
Tyler Z.: Home Appliance Technician: The site will give an additional option to speak by phone which you can ignore if you want.
Tyler Z.: Home Appliance Technician: I don't send this--the site WILL send this automatically.
JustAnswer Customer from San Antonio, TX: Okay, i have tried leveling the washer and made sure the hoses are properly connected
JustAnswer Customer from San Antonio, TX: I would prefer to type
Tyler Z.: Home Appliance Technician: When the dispenser leaks out the front down the front of the washer, it means something is blocking the water from going from the dispenser to the tub of the washer.
Tyler Z.: Home Appliance Technician: Pull the dispenser out as far as you can.
Tyler Z.: Home Appliance Technician: There is a plastic locking tab you can push down on at the back of the dispenser.
Tyler Z.: Home Appliance Technician: Push this down and the drawer will pull all the way out so you can see if anything is blocking the outlet near the back.
Tyler Z.: Home Appliance Technician: If not, then pull the entire washer forward.
Tyler Z.: Home Appliance Technician: There are 2 or 3 screws coming in from the back of the top panel.
Tyler Z.: Home Appliance Technician: Remove these screws and the top panel will pull straight back, up, and off.
Tyler Z.: Home Appliance Technician: Now you can disconnect the hose between the tub and the dispenser and look for anything inside the hose blocking the water from draining.
Tyler Z.: Home Appliance Technician: Usually there is a bleach cap insert or a detergent cap insert or something like that.
Tyler Z.: Home Appliance Technician: We are on the honor system here.
Tyler Z.: Home Appliance Technician: If you need anything else, just let me know.
Tyler Z.: Home Appliance Technician: You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.
JustAnswer Customer from San Antonio, TX: We have tried that and it is clear from the dispenser down.
JustAnswer Customer from San Antonio, TX: the dispenser is over filling during the rinse cycle.
Tyler Z.: Home Appliance Technician: Something is still blocking the water flow then.
Tyler Z.: Home Appliance Technician: Again, it simple physics on these dispenser for Duets.
Tyler Z.: Home Appliance Technician: The water is coming in faster than it's draining, that's the only reason water will leak out the frost.
Tyler Z.: Home Appliance Technician: Clean out the dispenser and if you're certain it's 100% clean, the hose between the tub and back of the dispenser is the problem.
Tyler Z.: Home Appliance Technician: Make sure the hose is clean and if you can't find anything, replace the hose because it's collapsing or something and now allowing water into the tub as fast as it's filling.
JustAnswer Customer from San Antonio, TX: Do you have a part number?
Tyler Z.: Home Appliance Technician: Sure, the part number is *
JustAnswer Customer from San Antonio, TX: that is for the hose from the dispenser to the tub, correct?
Tyler Z.: Home Appliance Technician: That is correct, yes.
JustAnswer Customer from San Antonio, TX: Thank you for your help
Pearl Wilson: Assistant: If you have a home improvement or appliance question and want to chat with an expert now visit justanswer.com/ythi